FAQ
PRODUCT
When and where should I use my active botanical facial mists?
We set out to create products designed for the nonstop lives we lead - A wellness approach to skin care and body care that is anything but routine.
Something to use all day long. On a clean face as part of your morning and evening routine. Mixed in with your oils or moisturizer as an accelerant. Over make-up as a setting spray. Right before the next meeting, on the way to a night out, right after the gym, or just when you need a moment.
Something good for body and mind. With powerful, sustainable, natural ingredients that are as good as they feel. Something to help your skin and transform your mood.
Functional benefit. Transportive experience.
How can I find out more information about a product?
We have included product information on each of the individual product pages. If you have ANY questions or ideas we would love to hear from you, simply e mail us directly at team@arqbotanics.com
Will my product change color, freeze or separate?
No, it should not. We suggest keeping your active botanical mist at room temperature, but personally love a chilled spritz from the fridge too.
How long will my product last?
Our active botanical facial mists will last 12 months from opening.
Do you test on animals?
NEVER! NEVER! NEVER!
SHIPPING
Where does Arq Botanics ship?
We currently ship to the 50 states, Puerto Rico and all US territories. We want to be everywhere you are. Tag us @Arqbotanics so we know where you need us to be.
Unfortunately at this time we cannot ship internationally, but hope to soon.
Do you offer FREE shipping?
Yes! We currently offer free standard shipping on any order over $50
Can I cancel my order?
We do start to process orders immediately, but will do whatever we can.
E mail us at team@arqbotanics.com to see if it has left the warehouse.
Shipping to the U.S. and Puerto Rico
Please allow 1 to 2 business days for us to receive and process your order.
You’ll get a shipment notification email with a tracking number as soon as your package ships. Also please know that shipping to Alaska, Puerto Rico and Hawaii take longer. About 12-15 days. Any shipping or tracking questions, just e mail us team@arqbotanics.com
Returns & Exchanges
What’s your return policy?
All returns must be processed within 30 days of receiving the order. Email us at team@arqbotanics.com and we can provide you with a returns number.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How do I place a return or exchange?
Our primary focus is your happiness with our products. Just e mail team@arqbotanics.com with your order number and the products you'd like to exchange or return, and we can help you from there.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
Billing
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover credit cards or debit cards as well as Amazon Pay, Google Pay and Pay Pal. Unfortunately, we cannot accept checks or money orders.
Can I change my email?
Of course. Just email us at team@arqbotanics.com and we can do it for you.
Can I update my credit card?
Definitely. Just click on “Account” and then click on “Update card”.