Refund policy

Returns

If any product that you purchase through this site has a defect you may return it for exchange for non-defective product or for a full refund within 30 days of your receipt of the product. You should inform us of any product defects by contacting us at team@Arqbotanics.com. Refunds will be credited to the account or credit card used for the original purchase.

Returns & Exchanges

What’s your return policy?

All returns must be processed within 30 days of receiving the order. Email us at team@arqbotanics.com and we can provide you with a returns number.

You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How do I place a return or exchange?

Our primary focus is your happiness with our products. Just e mail team@arqbotanics.com with your order number and the products you'd like to exchange or return, and we can help you from there.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.